We endeavour to despatch your product 1-2 working days after you have placed your order. This is subject to orders being placed before 5pm. Any orders placed after 5pm shall be classed as the next working day therefore will be despatched the day after. Deliveries shall be delivered 3-5 working days after despatch. Total delivery time 4-7 working days.
Frequently Asked Questions
Delivery FAQ’s
If you wish to collect an item from us we are based in Staffordshire, UK. This can be arranged by emailing us on [email protected]
Should you have an query regarding your order please contact us and we will resolve this asap.
All orders over £250.00 to the UK, Wales and parts of Scotland shall include free delivery.
Should you have made an error or wish to alter your order, should we have not picked and packed your order we will try our best to alter this for you. Please email us on [email protected]
Due to the orders being delivered to kerbside on a pallet. Deliveries will be required to be received at the address on the order.
Product FAQ’s
Our handy configurator can help you with this. When you get to the glass panel drop down, the size options will be in relation to your required tray length, it will also show you the VSU size + the entrance size you will be left with. It is recommended that you leave a walk in space of 500mm on your tray however, there will be other options available too should your preference differ from this.
All of our products are delivered with instruction leaflets or these can be found on our website. If you require any further information on installation please do not hesitate to contact us on our email; [email protected] and we will do our best to help you with your queries.
We suggest you do not book a plumber to fit your goods until you have received your delivery and checked that all goods are undamaged.
All product information is listed alongside the products on our website. Should you require further information, or something is missing please do not hesitate to contact us via our email address or live chat.
Payment FAQ’s
We accept all major credit cards and debit cards and paypal.
To place an order, you can either go through our configurator or add the products to your basket. We recommend using the configurator to ensure you have everything you need for your walk in. Add products to your basket and go to our checkout where you can complete your purchase.
Yes, our prices all include VAT.