Delivery & Returns
When can you expect to receive your order?
Once your order is placed (provided it is before 5pm) we aim to despatch your order within 1-2 working days.
Delivery will then be made 3-5 working days after despatch of your order.
Deliveries are not made on Bank Holidays therefore you will need to allow extra time for orders placed at these times.
Delivery Costs
All orders placed over £250.00 shall be delivered free of charge to postcodes in England, Wales and certain parts of Scotland. Deliveries outside of these areas may be subject to a delivery cost. This will be calculated at the checkout.
Delivery of orders under £250.00 shall be subject to a charge which will be calculated at check out.
How will orders be delivered?
This will depend on what items you have in your order.
Generally, all larger items shall be delivered on a pallet. Any smaller items, such as accessories shall be delivered as a parcel.
Pallet deliveries shall be used for heavy, large and fragile items. Pallet deliveries shall be delivered to kerbside location at the delivery address. You will be required to unload the products off the pallet yourself. We recommend you have somebody help you to do this.
Parcel deliveries will only be used for smaller items such as accessories.
All items are required to be checked on receipt of delivery. Please report any damages to the driver if they are obvious on delivery. Should you unpackage your items and note damages please inform us within 48 hours of delivery for assistance on what to do next.
Returns Information;
We are sure you shall be satisfied with your order. However, should you not be completely satisfied we operate a 30 day returns policy. You have 30 days upon receipt of your order to contact us and arrange a return.
If you require any assistance please contact us through our email address; [email protected] this includes returns and we will get back to you asap, this will usually be within 48 hours.
Further information on Returns can be viewed in our terms and conditions.